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Infinity

Privacy Policy

Last updated: 8 August 2026

1. Introduction

Infinity ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (weightlosssolutions.xyz) and make purchases from us.

We comply with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

Personal Information

When you create an account or place an order, we collect:

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Gender
  • Delivery address
  • Payment information (processed securely by our payment provider)

Gender and Date of Birth

We collect gender and date of birth to support account verification, service personalisation, analytics, and compliance with applicable laws. This information is processed in line with the Protection of Personal Information Act (POPIA) and this Privacy Policy. You may request access, correction, or deletion of your personal information at any time by contacting us at [email protected].

Automatically Collected Information

When you browse our website, we automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referring website

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Communicate with you about your account or purchases
  • Provide customer support
  • Improve our website and services
  • Send marketing communications (with your consent)
  • Maintain security
  • Comply with legal obligations

4. Information Sharing

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These parties are obligated to keep your information confidential.

Legal Requirements

We may disclose your information if required by law, court order, or government request.

5. Data Security

We implement appropriate security measures to protect your personal information:

  • SSL/TLS encryption for all data transmission
  • Secure password hashing
  • Regular security audits
  • PCI-compliant payment processing

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze website traffic

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Your Rights (POPIA)

Under the Protection of Personal Information Act, you have the right to:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Object: Object to processing for direct marketing
  • Withdraw consent: Withdraw consent for marketing communications
  • Complaint: Lodge a complaint with the Information Regulator

To exercise these rights, contact us at [email protected].

8. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations (e.g., tax records for 5 years)
  • Resolve disputes
  • Enforce our agreements

You can request account deletion at any time, and we will delete your data within 30 days, except where retention is required by law.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

10. Children's Privacy

Our website and products are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: